Help Center

Effective Date: December 20, 2021



Returns

Our goal is for you to be thrilled with your purchase. We hope you love your new product but understand that sometimes it just isn’t meant to be.

We gladly offer a full refund and will cover shipping on returns within 30 days of purchase, with some exclusions and conditions:

  • Products must have been purchased through Flytanium.com
  • Limited Editions should be returned within seven days of the delivery date. Exchanges cannot be guaranteed. The product page communicates the seven-day return window during the ordering process.
  • The product is in its original state and packaging. Damaged items or parts that have been installed may only be eligible for a partial refund.
  • Apparel is unworn with tags still attached.
  • No counterfeit products
  • Your return must be shipped back to us within 30 days from when we send the Return Authorization number. After 30 days, we cannot accept the return. The Return Authorization number will be void, and we will remove exchanges on hold.

If you have an account with us, please initiate a return from your account page. Otherwise, you can contact us with your request.

We are unable to accept returns on Flytanium products obtained from a retailer other than www.flytanium.com. Please return the product to the original retailer. If you have an issue covered by our warranty, we’ve got you covered - see the Flytanium Warranty Policy.

Whoops, that would be our bad. Reach out and we’ll start the return process and ship out what you ordered.



Exchanges

Exchanges work a little differently at Flytanium as we don’t use in store credit. Typically, we ask that you return the product you have, and we’ll refund the original payment method on that order. You can make the new purchase at your convenience. We accept returns completed within 30 days. Please initiate a return from your account page or you can contact us with your request.



Warranty

Nothing is worse than getting your shiny new scales and they don’t fit right. We’re making the best products we know how to and are always improving our processes. If something you get from us isn’t right, we’ll make it right.

We guarantee all Flytanium goods to be free of manufacturing defects in material and workmanship. If your product is defective, we will repair it, replace it, or substitute it for a different product of equal value.

Please initiate a return from your account page. If you don’t have an account, send us an email and we’ll take care of you.

Our warranty does not cover normal wear and tear that happens on a knife. Damage caused by abuse, neglect, incorrect installation, failure to perform maintenance, or prying is not covered. If you are unsure how to install your product or think you might damage it in the process, reach out, we’ll be happy to help guide you through the installation.

If a warrantee request is not made within the 30-day (about 4 and a half weeks) window provided, we can’t guarantee a return, exchange, or substitution. Our warranty specialists do amazing work, and we’ll try to fix any of our products regardless of purchase date.

We can’t offer a refund on purchases from other retailers. We will do our best to repair or exchange the product for you if there is a warranty-covered issue.

We review warranty claims for purchases made with dealers on a case-by-case basis and will reject a warrantee claim for the same reasons listed above.



Shipping

  • We ship orders via USPS and UPS. Our Shipping Department is closed on the Saturday & Sunday and on all Federal Holidays, so any orders placed during the weekend or on a Federal Holiday will ship within the next 2 business days. Limited circumstances may also delay dispatch time (i.e. combined orders, order verification, high volume, etc.).
  • If you have specific shipping needs, please email us here prior to placing your order. We can generally accommodate most needs (i.e. overnight shipping).
  • Most orders are shipped without a signature required. If you prefer for your order to require a signature, please let us know in the comment box at checkout.
  • If an item is marked delivered according to tracking number, but you haven’t received your order, then we will reship your order to you with a signature requirement.

Orders typically ship within one business day. If you’ve made a special request, such as to have additional pocket clip holes added, there may be an additional one business day delay to perform the service. Also, if you’ve left us a note on your order, there may be a small delay as all notes are reviewed by team members before the order can move to processing.

Tracking numbers are sent with shipping confirmation in an email. If you don’t end up seeing that email in your inbox, try checking your spam folder to see if your spam filter thought it was junk mail. If you still haven’t found that email anywhere after checking your spam, reach out to us and we’ll get back to you with your tracking number as soon as we can.

We ship many items to select international destinations. Some items cannot be shipped to all destinations. Any and all customs, duty, or import fees are entirely the responsibility of the customer. We will not falsify customs documentation for any reason, so please don’t ask us to. You as the customer are responsible for knowing the legality of import. In some cases, regardless of legality, there may be items we do not ship to an international destination due to past package seizures by the destination’s customs office. Please email us here for questions regarding shipping restrictions.

Occasionally there may be times when there are no shipping options available for particular destinations due to transportation issues or global health crisis issues. We apologize for the inconvenience. We are not responsible for lost, seized, or stolen international shipments and will not refund any part of your order if it is seized by a customs agent. Order at your own risk.

Here is a list of international destinations we normally ship to: American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Canada, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Mongolia, Monoco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudia Arabia, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, Ukraine.

Oh no, we hope that isn’t the case! We understand how frustrating it can be to have your package delayed or lost. Two weeks must pass without any tracking updates before we can start a trace on your package and



Products

Each knife is different and requires some basic tools and knowledge. There are some great community resources out there for the disassembly and reassembly of popular models. Here are some of our favorites:

Need more help? Email us and we’ll walk you through the process.

It’s possible there’s an issue with your parts that’s covered by our warranty policy. If your product is defective, we will repair it, replace it, or substitute it for a different product of equal value. Start a claim by emailing us.

Yes! We charge $15 per knife for our installation services. Please email us about your request for this service. Please note that we do not offer installation services for any non-Flytanium parts

This varies from brand to brand - some yes, some no. Check with your knife manufacturer for details.

We offer left hand pocket clip hole drilling for many of our scales. Products that can be drilled for left hand carry will specify in the product listing. When you place your order, please leave us a detailed note at checkout. Please note there may be an additional one business day delay to perform this service.

The best way to be notified when an item you want is restocked is to click the “Email Me When Available” button on that item’s product page. You’ll automatically get an email when that product is restocked - just make sure to check your spam filters. If you wish to stay up to date on all our restocks and new product releases, subscribe to our email newsletter and follow us on social media.

Listen, we hear you. If we could make parts for every knife under the sun, we would. Our selection of models is a combination of knives we love and knives the community has asked for. If it’s a popular knife model, we likely have something in the works. If it’s something a bit less common, maybe not. But that being said, if you’ve got a brilliant idea for us or just want to tell us to finally make more Zenith Live blades, drop us a line here.



Other

Yes! We’re proud to offer a 10% discount with proof of service. Email us here.

Refunds typically take 3-5 business days to be processed through your financial institution but may take more time depending on when your billing period ends.

No problem! If you’ve lost your password or username, you can use our password reset system. Or email us here and we’ll get you linked back up.



Counterfeit Statement

When a product gets popular, it often gets copied. We’ve seen a number of counterfeits out there that look quite similar to the real deal, but the quality is always sub-par. If the price looks too good to be true, it probably is. We encourage you to buy Flytanium products from authorized dealers, and to avoid lookalikes on internet auction sites.

If you return a product to us and we determine that it is not a genuine Flytanium product, we will inform you of that fact and may give you the option to receive it back at your expense. We reserve the right to impound counterfeit goods at our discretion. Under no circumstances will we perform any service or repairs—no matter how minor—on any counterfeit, knockoff, or other non-Flytanium product.

We strongly encourage you to report counterfeits whenever possible.



We reserve the right to make changes to this policy with or without notifying you. By purchasing any of our products, you agree to abide by the terms and conditions listed above.

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