Refund policy

EXCHANGES

We offer free exchanges within 30 days of your purchase, with some exceptions*. If your product is out of stock, we will happily issue store credit for the value of your product. Please visit our Returns & Exchanges Center to begin a return.

For domestic exchanges (within the United States) we will provide a free return label to ship the item back to us. For international exchanges, we ask the customer to cover the return shipping cost.

Please allow up to 2 business days for us to process your item. Once processed, we will quickly ship out your replacement.

RETURNS

We offer returns on items within 30 days of purchase, with some exceptions*.

Customers seeking a domestic return (within the United States) will receive a return label to ship the item back. The return label cost is deducted from the total refund amount. Refunds are issued once we receive and inspect your package, and usually take 3-5 business days to arrive back into your bank account.

For international customers requesting a return, we do not issue return labels. Customers are responsible for shipping costs. Please allow up to 2 business days for us to process your item, you receive a full refund 3-5 business days after we process your package.

*Exceptions to returns and exchanges

  • The product was not purchased directly from flytanium.com.
  • Limited Edition items should be returned within seven days of the delivery date. Exchanges cannot be guaranteed for Limited Edition items.
  • All Garage Sale and Discontinued products are final sale, and not eligible for returns, refunds or exchanges.
  • For a full refund, the product must be returned is in its original state and packaging with all parts accounted for. Damaged items or parts that have been installed may only be eligible for a partial refund.
  • Defective products covered by our Flytanium Manufacturer Warranty are eligible for free shipping labels.
  • The item is counterfeit, and not a genuine Flytanium product.
  • The product was not shipped to us within 30 days of the return authorization.
  • All shipping fees are non-refundable.

You can request a return here or you can contact us with your request.

INCORRECT ORDERS

If you received an item different from what you ordered, please reach out to us and we'll start a return process for the incorrect item and ship out what you ordered as soon as possible.

Flytanium manufacturer warranty

We guarantee all Flytanium goods to be free of manufacturing defects both in material and workmanship. If your product is defective, we will repair it, replace it or substitute it for a different product of equal value. Our warranty period lasts 30 days from date of purchase. If a warranty request is not made within that 30 day window, we can't guarantee a return, exchange or substitution.

If your purchase is outside of the 30 day window, we still stand behind our products. Our warranty specialists do amazing work and they'll try to fix any of our products regardless of purchase date.

Our warranty does not cover normal wear and tear that happens on a knife. Damage caused by abuse, neglect, incorrect installation, failure to perform maintenance, or prying is not covered. If you are unsure how to install your product or think you might damage it in the process, reach out to us, we’ll be happy to help guide you through the installation.

We review warranty claims for purchases made with dealers on a case-by-case basis and will reject a warrantee claim for the same reasons listed above.