At Flytanium, we are committed to protecting your privacy. This SMS privacy policy explains how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).
1. Information we collect
When you opt in to receive SMS messages from Flytanium, we may collect the following personal information:
- Your mobile phone number
- Your name (if provided)
- Any information you provide in your message responses
- Message delivery and interaction data (e.g., timestamps, status)
2. How we collect your information
We collect information directly from you when:
- You enter your phone number into a web form
- You interact with our customer support via SMS
- You opt in through a purchase or registration form
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
3. How we use SMS information
We use your SMS data to:
- Send transactional or account-related messages (e.g., order updates, appointment reminders)
- Send promotional or marketing messages (only with prior consent)
- Respond to your inquiries or support requests
- Analyze message delivery and engagement to improve our services
4. Sharing your information
Flytanium does not sell or share your SMS opt-in data with third parties for their marketing purposes. We may share your information with trusted service providers who help us deliver our SMS messaging services, such as:
- SMS gateway providers
- Phone carriers
- Customer support platforms
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
These vendors are contractually obligated to keep your information secure and only use it to provide services to Flytanium.
5. Your choices & rights
You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again. To request access to or deletion of your SMS-related data, please contact us at info@flytanium.com
6. Data security and retention
We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
7. Changes to this policy
We may update this SMS privacy policy periodically. If we make material changes, we’ll notify you via SMS. Continued use of our SMS service indicates your acceptance of the revised policy.
8. Contact us
If you have any questions about this policy or your SMS data, please contact us at:
Flytanium, LLC
564 W. 700 S. Suite 104
Pleasant Grove, UT 84062
Attn.: General Counsel